Privacy Policy

1. Introduction

DHP Jet Services ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Company Details:
DHP Jet Services
Company Number: 16054775
Doncaster, South Yorkshire, UK
Email: Inbox@email.dhpjetservices.com
Phone: 07377 363284

2. Information We Collect

Personal Information

When you contact us or request a quote, we may collect:

• Name
• Email address
• Phone number
• Address or postcode (for service delivery)
• Details about your cleaning requirements

Automatically Collected Information

When you visit our website, we automatically collect certain information including:

• IP address
• Browser type and version
• Pages visited and time spent
• Referring website
• Device information

3. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide quotes
• Deliver our cleaning services
• Communicate with you about your booking
• Send service updates and promotional materials (with your consent)
• Improve our website and services
• Comply with legal obligations

4. Legal Basis for Processing (GDPR)

Under the UK General Data Protection Regulation (UK GDPR), we process your data based on:

• Contract: To fulfil our service agreement with you
• Legitimate Interests: To improve our services and respond to enquiries
• Consent: For marketing communications (you can withdraw at any time)
• Legal Obligation: To comply with applicable laws

5. Third-Party Services

We use the following third-party services:

• Google Analytics: To analyse website traffic and usage patterns
• GoHighLevel (GHL): To manage contact forms and customer communications

These services may collect data in accordance with their own privacy policies. We encourage you to review their policies.

6. Cookies

Our website uses cookies to enhance your experience. For detailed information about the cookies we use, please see our Cookie Policy.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, typically:

• Customer records: 6 years after our last interaction
• Enquiry data: 2 years if no service is provided
• Marketing data: Until you unsubscribe

8. Your Rights (GDPR)

Under UK GDPR, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your data ("right to be forgotten")
• Restrict Processing: Request limitation on how we use your data
• Data Portability: Request transfer of your data
• Object: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent at any time for consent-based processing

To exercise any of these rights, please contact us at Inbox@email.dhpjetservices.com.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk